Thank youfor choosing a1scrubs.com! We have been proudly serving Healthcare Heroes like you with quality medical apparel and professional customer service for over 25 years.
On this page you'll find quick links to our most common areas, as well as FAQ's regarding returns, refunds and more. We've also provided a contact form below for any additional questions you may have. Whether shopping for yourself or your entire staff, your business is always appreciated!
Contact us
If you're in search of the perfect scrub or have inquiries about any items on our website, drop us a message! Our dedicated customer service staff will respond quickly and accurately.
Register(create an account) to save your address and contact information for faster checkout every time you shop a1scrubs.com + you can view your full order history, easily reorder styles you love and get up to $10 in store credit as a perk for registering with us. learn more
Join a1scrubs club to be the first to know about new styles, new colors and prints + exclusive savings on over 50 popular medical scrubs brands. learn more
Check order status
by clicking the order tracking link at the top of the page. You just need your order # and email address to check. Order will say "placed" until we have tracking information then it will say "shipped" and show the tracking detail. We will also email you tracking information once available. learn more
for the latest updates on all things medical apparel. Essential tips and tricks, as well as uniform do's, don'ts and more. learn more
Return/Exchange
To return or exchange your a1scrubs order within 30 days of receipt, please use our return/exchange form.
For optimal return/exchange results:
Be sure your returns are clean and unwashed
Free of debris, pet hair and dirt
Undamaged, unworn and folded
All sewn-in label and hanging tags are intact
In original garment bag or similar plastic bag
to protect the scrubs in transit to us
Frequently asked questionsabout A1Scrubs.com returns and exchanges(FAQ's)
Am I responsible for return shipping cost? We do not offer free return shipping, in most cases, however, we do pay the shipping charges should you do an exchange versus a return for refund. You are also not responsible for return shipping charges on any garment that is defective or received incorrectly. If this happens
contact us
How should I ship my return/exchange? We recommend taking your return directly to your local post office and ask for the least expensive shipping method available with tracking. Avoid pack and ship stores as they frequently charge twice what USPS would charge you directly.
If returning only, how long does it take to receive my refund? We process your refund within 1-2 business days of receipt and depending on your payment method, it should show in your account within 1-5 business days.
Will I be notified when my refund is processed? Yes, we'll send you a Return Refund Confirmation via email with all of the details.
If exchanging, how long will it take to receive my new order? With processing, packing and transit time, you should receive your exchange order within 4-6 business days depending on your location and barring any unforeseen events.
Will you send me tracking on my exchange order once it ships? Yes, we will monitor your exchange order and forward tracking to you the moment it becomes available.
